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How to Reach Us

We welcome enquiries from individuals and businesses interested in understanding their cash withdrawal fees. Below you will find our contact details and office hours.

Office Address

47 Pemberton House
Whitfield Street
London W1T 4HB
United Kingdom

Working Hours

Monday to Friday: 9:00 – 17:30
Saturday: 10:00 – 14:00
Sunday: Closed

Response Time

We aim to respond to all enquiries within 2 business days. For urgent matters, please indicate so in your message.

Located in Central London
Near Warren Street Station

Before You Contact Us

To help us assist you efficiently, consider gathering the following information before reaching out:

  • Your current bank and account type
  • Approximate monthly withdrawal frequency
  • Whether you use ATMs outside your bank's network
  • Any specific concerns or questions about your fees

This information helps us direct your enquiry to the appropriate consultant and provide more relevant initial guidance.

What Happens Next

After you contact us, here is what you can expect:

1. Acknowledgement – We confirm receipt of your message within 24 hours.

2. Initial Review – A consultant reviews your enquiry and prepares a response.

3. Follow-Up – We reach out with questions or recommendations within 2 business days.

4. Service Discussion – If you wish to proceed, we discuss service options and next steps.

Ready to Get Started?

If you already know which service you need, you can submit a request directly through our services page.

View Services